Responsible for partnering with individuals, families, community partners and stakeholders to build relationships in the FSC and community. Responsible for problem solving and providing general guidance to help individuals, families, and communities achieve success. Must be 100% dedicated to the operation the FSC
a. Uses a process that is welcoming and inviting in order to orient and introduce families and individual family members to the FSC.
b. Support with the management of the FSC programmatic calendar
c. Creates opportunities for and encourages families and individual family members to connect with each other.
d. Promotes family and community engagement by organizing events.
e. Creates opportunities for engaged families and individual family members to bring all their family members to FSC activities
f. Planning and implementing special events for families
g. Assists with designing and maintaining furniture, decorations, and food to make the FSC homelike, reflecting the culture of the FSC and community.
h. Provides information and assistance to families and the community about a variety of programs.
i. Attends and responds to families’ needs in a helpful, supportive and timely manner.
j. Provides families within depth information about the service programs available.
k. Works with FSC director and family partners to develop strategies for marketing FSC, including specific workshops and services.
l. Creates and maintains a clean, warm, and welcoming environment which encourages families to engage in FSC activities and services.
m. Build and maintain positive working relationships with the clients, providers, managers, agency representatives, supervisors and office staff
n. Provide program support by finding and securing new program partnerships that would benefit families in the community.
o. Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program; volunteer resources and the practices associated with using volunteers, operations, functions, policies and procedures associated with the program area, procedures and resources available to handle new, unusual or different situations.
p. Meet with clients, individuals and community organizations as needed to create programs designed for individual use and for groups.
q. Organize and participant various community events to promote the FSC model
r. Manage social media platform to promote the program activities and to increase participants
s. Other duties as assigned
2. Active Listening:
a. Creates a space for families to share their goals and/or identify their needs. Uses meaningful inquiry strategies to understand families’ interests, goals, and needs.
b. Uses a process to debrief with families and individual family members about their stated interests, goals, and needs to match them with available FSC and community resources.
c. Facilitates parent involvement and parent leadership at the FSC.
d. Assist Director in identifying community resources.
a. Identifies and provides information regarding resources, services and activities offered within the community that meet families’ and individual family members’ interests, goals, and needs.
b. Checks in with families and individual family members on their experience in connecting with resources. Asks if they were useful and, if not, helps the member locate another resource.
c. Keeps abreast of services and resources available to families, especially in the areas of health, parent education, employment opportunities, training, and housing.
d. Collaborates with families and community partners to identify the strengths, challenges and service gaps in the community.
e. Identifies opportunities to participate in community events such as health fairs, volunteer expos, parent liaison meetings, parent breakfasts, and community advisory Council meetings.
f. Serve as primary liaison for external organizations that provide educational programming and expanded services for families.
a. Assists families with making appointments and navigating the social service system, and by providing initial introductions to providers, as needed.
b. Partners with families to support the development of skills to advocate on their own behalf.
c. Coaches’ families and individual family members on how to access resources or services based on their interests, goals, and needs.
d. Connects with external resources on behalf of the member in order to access the needed resources.
a. Leads or assists in the implementation of FSC activities and events as assigned by the programdirector by facilitating groups, hosting events, running meetings, collaborating with community residents and service providers.
b. Encourages families and individual family members to participate in volunteer activities at the FSC.
c. Flexibility to work occasional after hours and special events.
•Ability to travel as required to work with staff, clients and community partners
a. Incorporates the Standards for Prevention Programs, Principles of Family Support, Protective Factors and the FSC Practice Profile into all aspects of the FSC.
b. Initiate leadership and coordination of resources for all workshops, trainings, and events.
7. Skill Building:
a. Recognizes the strengths, skills, and talents of participants in order to facilitate parent involvement and parent leadership at the FSC.
b. Pursue and build new relationships and partnerships in the community
8. Continuous Improvement:
a. Ensures excellence in program implementation by analyzing assigned projects, setting goals, developing plans, and utilizing time effectively and efficiently.
b. Utilizes data to guide decision- making, refine practice and improve services
c. Learn the FSC Practice Profile and understand how it applies to the operation of the FSC
d. Attend staff meetings, committee meetings, and any other mandatory agency-wide meetings.
e. Performs all other related duties and projects as assigned.
1. Education, Experience and Credentials
a. Associates Degree with two years’ experience in development or implementation of community-based services, prevention programs, or any other human service programs. Additional education and related experience are preferred, such as a bachelor’s degree in a Human Services related field, experience in the provision of prevention related programs.
b. Possess the required education may substitute additional experience as indicated on a year-for-year basis with thirty (30) semester hour credits being equal to one (1) year of experience.
• Note: Valid New Jersey driver’s license, safe driving record, and vehicle availability are required
2. Required Knowledge, Skills, and Abilities:
a. Ability to handle confidential information responsibly
b. Organizational skills with the ability to plan, develop and implement social service programs.
c. Outstanding human relations and leadership skills, and the ability to function in a team
d. Effective oral and written communication skills.
e. Computer literate with proficiency and working knowledge of database and reporting tools
f. Ability to listen, comprehend, and effectively communicate information both in writing and orally with all individuals
g. Availability and flexibility to work flexible hours, based on client needs
h. Knowledge of departmental regulations and policies
i. Ability to make decisions independently within ascribed authority
j. Ability to interview and elicit facts and accurate data pertinent to client
k. Ability to maintain patience, confidence, and composure under pressure or adverse circumstances
l. Ability to schedule and run activities efficiently
m. Able to facilitate some weekend and evening events/programming
n. Well organized and able to respond quickly and effectively to emergency circumstances.
o. Promoting team work
3. Physical Demands/Work Environment:
a) Requires staff person to work inside, outside, alone, with others, around others, and have contact with the public.
b) Must be ambulatory with ability to walk up and down steps regularly and rapidly
c) Must be able to sit at a desk for up to 2 hours at a time
d) Activities that occur continuously are: talking, hearing, and using near vision.
e) Activities that occur frequently are: using far vision, sitting.
f) Activities that occur occasionally are: standing, walking, depth perception and visual accommodation.
4. Equipment Utilized:
Uses general office equipment including but not limited to: calculator, computer (word processing, electronic records, email, internet, scan, fax and reviewing spread sheets), copy machine, telephone, cell phone, file cabinets, and printer. This position requires the operation of an automobile.
5. Work Environment
Organizing and facilitating meetings with client and providers in a variety of community locations and settings.
Paid time off, health insurance